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Tuesday, September 25, 2018
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Customer Service Internship

Discussion in 'EMPLOYMENT' started by LinkSchool, Aug 10, 2018.

  1. LinkSchool

    LinkSchool Member

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    Occupation:
    English school
    Location:
    Ealing House, 33 Hanger Lane, London, W5 3HJ
    Home Page:

    Real hands-on work experience



    12 weeks, 24 hours per week


    What to expect

    You will shadow a senior colleague in their everyday work. From day one you will be given own tasks and responsibilities. You will also have a personal learning plan which we will create together with you. The position is based at Link School of English office.

    You will have an opportunity to develop communication skills, team work and customer service skills. You will learn through observation of experienced colleagues and through your own tasks. You will get guidance and feedback from our managers. Depending on your goals the intenship may include some areas of marketing.


    Your responsibilities will include
    • Providing outstanding customer service
    • Receiving phone calls
    • Face-to-face and online customer service
    • Student recruitment
    • Identifying customer needs and matching our service offer accordingly
    • Clear communication with customers and colleagues
    • No cold-calling

    We offer:
    • On-the-job training in customer service
    • Work in a professional and friendly environment
    • Internship profile based on your individual goals and a learning plan set together with you
    • Opportunity to learn from experienced colleagues

    Requirements:
    • Minimum intermediate level of English
    • Friendly personality
    • Reliability and punctuality essential
    • Attention to detail
    • Proactive attitude
    • Professional working manner
    • Background in marketing / business / customer service a plus but not a must

    At the end of the intenship you will be considered for a salaried position.

    To apply sent your CV and cover letter to linkschoolofenglish@yahoo.co.uk
     

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